rr111 Privacy Policy – How We Protect Your Data

1. Information We Collect

rr111 collects personal information from you in three primary ways: information you provide directly when registering or using the platform, information generated automatically as you interact with the platform, and information received from trusted third-party partners such as payment processors and identity verification services.

1.1 Information You Provide Directly

When you create a rr111 account or interact with our services, we may collect the following categories of personal information:

• Identity data: Full legal name, date of birth, and national identity number (NID) or passport number where required for age verification
• Contact data: Mobile phone number registered in Bangladesh, and email address if provided
• Account credentials: Username and hashed (never plain-text) password
• Financial data: bKash account number, Nagad number, Rocket number, or bank account details associated with your rr111 deposit and withdrawal instructions
• Communications data: Records of messages sent to our support team via email or live chat, including the content of those communications
• Responsible gaming data: Self-exclusion requests, deposit limit settings, and time-out preferences you configure within your account

1.2 Information Collected Automatically

When you access the rr111 platform — whether via a desktop browser in Dhaka, a mobile device in Chittagong, or anywhere else in Bangladesh — certain technical information is collected automatically by our systems:

• Device and browser data: Device type, operating system version, browser type and version, screen resolution, and language settings
• Network data: IP address, approximate geographic location derived from IP, and mobile network operator
• Usage data: Pages visited, games opened, duration of sessions, bet history, deposit and withdrawal timestamps, and navigation paths through the platform
• Cookie data: Session identifiers, preference cookies, and analytics identifiers as described in Section 4 of this policy

1.3 Information from Third Parties

rr111 may receive personal information about you from third-party service providers where this is necessary to operate the platform safely and in compliance with our obligations. This includes identity verification results from KYC (Know Your Customer) service providers, fraud risk signals from payment processors, and age verification confirmations from third-party verification services. We only receive the minimum information necessary for the specific purpose and treat all such data under the same protections described in this policy.

2. How We Use Your Information

rr111 processes your personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those originally disclosed at the point of collection. The table below sets out the primary purposes for which rr111 uses personal data and the lawful basis for that processing.

2.1 Marketing Communications

rr111 will only send you promotional messages — including bonus offers, seasonal promotions tied to events like Eid, BPL season, or T20 tournaments, and game launch announcements — if you have explicitly opted in to receive such communications. You may withdraw your consent at any time by contacting [email protected] or by updating your notification preferences within your account settings. Opting out of marketing communications has no effect on your ability to use the platform.

2.2 Automated Decision-Making

rr111 uses automated systems to detect unusual account activity, potential fraud, and patterns associated with problem gambling. These automated processes may result in temporary restrictions being placed on your account pending manual review. Where an automated decision has a significant effect on you — such as account suspension — you have the right to request human review of that decision by contacting our support team.

3. Data Sharing and Disclosure

rr111 does not sell or rent your personal information. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, rr111 shares relevant financial identifiers with payment service providers including bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank). These providers process your payment data under their own privacy policies and security standards. rr111 requires all payment partners to maintain appropriate data protection standards.

3.2 Game Providers

Games on the rr111 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver a personalised gaming experience and maintain bet integrity, a pseudonymised player identifier and session token are shared with the relevant game provider when you launch a game. Full identity data is not passed to game providers.

3.3 Identity Verification Services

When rr111 requires identity verification, your identity documents and personal details may be shared with a trusted KYC service provider for automated verification processing. These providers are contractually bound to use your data exclusively for the verification purpose and to delete it once the process is complete.

3.4 Legal and Regulatory Disclosures

rr111 may disclose your personal information to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or to protect the rights, property, or safety of rr111, its players, or the public. In all such cases, we disclose only the minimum information required to comply with the legal obligation.

4. Cookies and Tracking Technologies

rr111 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and understand how players interact with our games and content. A cookie is a small text file stored on your device by your browser when you visit rr111. Cookies themselves do not contain personally identifiable information, though information collected via cookies may be combined with your account data.

4.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens that keep you logged in during a gaming session. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: Remember your preferences such as language settings, last-visited game category, and display options. These improve your experience but are not essential.
• Analytics cookies: Used to understand aggregate usage patterns — for example, which game types are most popular among players in Dhaka versus Sylhet. Analytics data is processed in aggregated, anonymised form.
• Security cookies: Help detect fraudulent login attempts, cross-site request forgery, and other malicious activity targeting your account.

4.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Instructions for the most common browsers are available from their respective support pages. Please note that disabling functional or analytics cookies will not prevent you from using rr111's core features, but may result in a less personalised experience. Disabling strictly necessary cookies will prevent you from logging in or maintaining a session.

5. Data Security Measures

rr111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. While no system can guarantee absolute security, we apply industry best practices appropriate to the sensitivity of the data we process.

• 5.1 All data in transit between your device and rr111 servers is encrypted using TLS 1.2 or higher
• 5.2 Passwords are stored using strong one-way cryptographic hashing algorithms — plaintext passwords are never stored
• 5.3 Payment credentials are tokenised by our payment partners; rr111 servers do not store raw card numbers or mobile banking PINs
• 5.4 Access to personal data within rr111's internal systems is restricted to authorised personnel on a strict need-to-know basis
• 5.5 rr111 conducts regular security reviews and vulnerability assessments of its platform infrastructure
• 5.6 In the event of a data breach that poses a risk to players, rr111 will notify affected users promptly and take immediate remedial action

6. Your Privacy Rights

As a player on the rr111 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our privacy team at [email protected] with "Privacy Request" in the subject line. We will acknowledge your request within 3 business days and aim to fulfil it within 14 business days.

6.1 Right of Access

You have the right to request a copy of the personal data rr111 holds about you. Upon a verified request, we will provide a structured summary of your data including account information, transaction history, and communication records in a readable format.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update some account information — such as your email address or contact number — directly from your account settings panel. For identity data corrections, a support request with supporting documentation is required.

6.3 Right to Erasure

You may request deletion of your personal data in certain circumstances — for example, if you close your account and there is no ongoing legal obligation requiring us to retain your data. Please note that rr111 is required to retain certain records (including transaction history) for a minimum period as described in Section 7 of this policy. Erasure requests will be fulfilled to the maximum extent permitted by our retention obligations.

6.4 Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes. If you opt out of marketing communications, rr111 will cease sending promotional messages within 5 business days of receiving your request.

6.5 Right to Withdraw Consent

Where rr111 processes your data on the basis of your consent (for example, for marketing communications or optional analytics), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

7. Data Retention Policy

rr111 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any applicable legal or regulatory retention obligations. The table below summarises our standard retention periods by data category.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data (such as platform-wide statistics) may be retained indefinitely as it no longer constitutes personal data.

8. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rr111 handles your personal data, please contact our privacy support team. We are committed to handling all privacy inquiries promptly and transparently.

You can reach the rr111 privacy team at the following address — note that this is a plain-text contact detail and is not a clickable link:

rr111 takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you retain the right to escalate the matter through any applicable dispute resolution channel available to you. rr111 will cooperate fully with any such process.

This Privacy Policy was last reviewed and updated in January 2026. We encourage players to revisit this page periodically to stay informed about how rr111 protects their personal data. Significant changes will always be communicated directly to registered players before taking effect.