Responsible Gaming at rr111 – Play Safe, Stay in Control
At rr111, responsible gaming is not a compliance checkbox — it is a genuine commitment to every player in Bangladesh. We provide practical tools, clear guidance, and direct support so you can enjoy cricket betting, slots, and live casino games in a way that stays fun, healthy, and firmly within your control.
Tools We Provide to Keep You Safe and in Control
rr111 is built around the belief that gambling should always be entertaining — never a source of financial stress or personal harm. Every player on our platform has access to the following protective tools, available at any time from within their account settings.
18+ Age Verification
rr111 strictly enforces an 18+ age limit across all games and betting markets. Identity verification is required during account registration to prevent underage access to the platform.
Self-Exclusion
Players who need a break from gambling can activate self-exclusion directly from their account. Options range from 30-day cooling-off periods to permanent account closure, with immediate effect upon request.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your rr111 account. Once a limit is active, it cannot be increased for 24 hours — giving you a genuine financial safety buffer, not just a nominal one.
Session Time-Out
Use the time-out feature to lock your account for a defined period — from 24 hours up to 6 weeks. During a time-out, login is disabled and no promotional messages are sent to you.
Reality Check Reminders
Enable periodic pop-up reminders that show you how long you have been playing in your current session and your net result. These prompts help maintain perspective and prevent extended unnoticed play.
24/7 Support Access
Our responsible gaming support team is available around the clock, every day of the year, including Eid and public holidays. If you are concerned about your gambling habits, reach out — we are here to help without judgment.
1. Age Restriction – 18+ Policy
rr111 takes its obligation to prevent underage gambling seriously. During registration, all players are required to confirm that they are at least 18 years of age. Where our systems identify potential concerns regarding a player's age, we may request identity documentation — such as a National Identity Card (NID) or passport — before permitting access to real-money games.
Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed rr111 using your account or device, please contact our support team immediately at [email protected] so we can investigate and take appropriate action without delay.
2. Recognising Problem Gambling
Gambling is intended to be a form of entertainment. For the vast majority of players, it remains exactly that — an enjoyable activity carried out within affordable limits. However, for some people, gambling can shift from entertainment into a pattern of behaviour that causes financial, emotional, or social harm. Recognising the early signs is the first and most important step toward getting help.
rr111 encourages all players in Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — to periodically ask themselves the following questions honestly. If you answer "yes" to two or more, we strongly recommend using one of the tools described in this page or contacting our support team.
Do you find yourself gambling with money that was set aside for essential expenses like rent, food, or bills?
Do you feel a strong urge to chase losses — betting more to recover money you have already lost?
Do you hide your gambling activity from family members or feel guilty about the time or money you spend on it?
Do you lose track of time while gambling, often playing for much longer than you originally intended?
Do you feel restless, irritable, or anxious when you try to cut down on gambling or stop altogether?
Has your gambling caused problems in your relationships, your work, or your mental or physical health?
If you recognise any of these patterns in your own behaviour, please do not hesitate to use rr111's responsible gaming tools described below, or reach out directly. There is no stigma in asking for help, and our support team treats all such communications with complete confidentiality.
3. Self-Exclusion Tools
Self-exclusion is one of the most powerful responsible gaming tools available to rr111 players. It allows you to voluntarily restrict your own access to the platform for a defined period or permanently. Once self-exclusion is active, you cannot log in, place bets, or make deposits — and rr111 will not send you any bonus offers or promotional communications during the exclusion period.
3.1 How to Activate Self-Exclusion on rr111
Log In to Your rr111 Account
Navigate to the rr111 Login page and access your player account using your registered credentials.
Go to Responsible Gaming Settings
From your account dashboard, select "Responsible Gaming" under the account settings menu to access all available player protection tools.
Choose Your Exclusion Period
Select a self-exclusion duration: 30 days, 3 months, 6 months, 1 year, or permanent exclusion. Permanent exclusion results in account closure and cannot be reversed.
Confirm Your Request
Confirm the self-exclusion request. It takes effect immediately. You will receive a confirmation email, and your account will be locked from that moment onward for the selected period.
Contact Support for Immediate Assistance
If you are unable to access your account settings or need immediate self-exclusion, contact our support team at [email protected] and we will action it on your behalf within minutes.
4. Deposit and Spending Limits
Deposit limits allow you to set a hard cap on how much money you can transfer into your rr111 account within a given time window. This is one of the most effective ways to keep your gambling within a pre-agreed budget without relying entirely on willpower in the moment.
rr111 offers three types of deposit limit, all configurable from your account settings:
- Daily deposit limit: The maximum you can deposit within any 24-hour rolling period
- Weekly deposit limit: The maximum you can deposit within any 7-day rolling period
- Monthly deposit limit: The maximum you can deposit within any 30-day rolling period
How Deposit Limit Changes Work
- Reducing a deposit limit takes effect immediately — the lower limit is applied as soon as you confirm the change
- Increasing a deposit limit requires a 24-hour cooling-off period before the higher limit becomes active
- If you set a limit of ৳5,000 per week and later request ৳10,000 per week, the increase does not take effect until 24 hours after your request
- This asymmetric design — instant decreases, delayed increases — is a core player protection feature, not a technical limitation
- All limit settings and change history are recorded and visible within your responsible gaming dashboard
We strongly encourage all rr111 players — particularly those who are new to online gambling — to set a monthly deposit limit before they start playing. A sensible starting point is an amount you would be entirely comfortable losing without any impact on your household finances or savings. Gambling funds should always come from discretionary entertainment budgets, never from essential income.
5. Time-Out and Cool-Off Features
Sometimes a player needs a short break rather than a full self-exclusion. rr111's time-out feature provides exactly that — a temporary, account-level pause that gives you space to reflect on your gambling habits without the finality of a longer exclusion.
5.1 Time-Out Durations Available
- 24 hours
- 48 hours
- 7 days
- 30 days
- 6 weeks
5.2 What Happens During a Time-Out
- Your rr111 account login is disabled for the entire time-out period
- Pending bets placed before the time-out are settled normally
- Deposits cannot be made during the time-out period
- All marketing emails, SMS messages, and promotional notifications are suspended
- The time-out cannot be cancelled early — it runs its full duration before access is restored
- At the end of the period, access is automatically restored unless you choose to extend or activate self-exclusion
A time-out is a sensible first step if you notice you have been playing more frequently than usual, have had a run of losses that has affected your mood, or simply feel you need a short mental reset. Taking a break is a sign of self-awareness, not weakness — and rr111 actively encourages players to use this feature as a regular habit rather than only in moments of crisis.
6. Getting Help and Support
If you believe that gambling has become a problem for you or someone you care about, it is important to seek help as soon as possible. rr111 provides direct support through its responsible gaming team, and we also encourage players to reach out to specialist counselling services where available.
Our support team can assist with any of the following:
- Activating or extending self-exclusion on your behalf
- Setting or adjusting deposit and spending limits
- Providing information about problem gambling and healthy play habits
- Referring you to external counselling services where appropriate
- Answering questions about your account activity, betting history, or session data
Email: [email protected] — use the subject line "Responsible Gaming Request" for fastest routing.
Support is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh (Bangladesh Standard Time, UTC+6).
All responsible gaming requests and communications are handled with strict confidentiality. Your request is never shared with other departments, and your account standing is not affected by reaching out for support. rr111 treats every player who contacts us about responsible gaming concerns with the respect, care, and speed the situation deserves.
7. Safer Gambling Tips
Responsible gambling does not mean gambling less — it means gambling in a way that stays enjoyable and never causes harm. The following practical tips are designed for all rr111 players, whether you are placing your first cricket bet during BPL season or playing slots on a Friday evening.
- Set a budget before you start: Decide how much you are willing to spend before you open the platform, and treat that amount as your entertainment cost for the session — not as an investment
- Never chase losses: If you have reached your session budget, stop. Chasing losses is the single most common pathway from recreational gambling to problem gambling
- Gambling is not a source of income: Online casino games and sports betting are forms of entertainment with a statistical house edge. They are not reliable or sustainable income sources
- Take regular breaks: Use the reality check reminder feature or simply set a timer on your phone to step away from the screen periodically during a session
- Do not gamble under stress or when emotional: Making betting decisions when you are upset, anxious, or under the influence of alcohol significantly increases the risk of poor decisions
- Keep gambling separate from other activities: Avoid mixing gambling with work obligations, family time, or financial responsibilities
- Monitor your play history: rr111 keeps a full record of your deposits, bets, and session history. Review it regularly so you have an accurate picture of your gambling activity
- Talk to someone: If gambling is causing stress in your life, talk to a trusted friend, family member, or our support team. Isolation makes problem gambling harder to address
8. Contact Our Responsible Gaming Team
rr111's responsible gaming commitment does not end with publishing this page. Our dedicated support team actively monitors player behaviour patterns for signs of problem gambling and may proactively reach out to players whose activity suggests they may benefit from our protective tools. If you receive such a communication from us, please know that it comes from a place of genuine care — not surveillance.
To contact the rr111 responsible gaming team directly, use the details below. Please note that the email address is displayed as plain text only and is not a clickable link.
Responsible Gaming Contact Details
- Email: [email protected] — subject line: "Responsible Gaming Request"
- Response time: All responsible gaming requests are prioritised — we aim to respond within 2 hours during standard hours
- Availability: 24/7, every day of the year, including Eid, Victory Day (December 16), and Independence Day (March 26)
- Confidentiality: All communications are treated in strict confidence and handled only by our trained responsible gaming team
- No judgment: Reaching out about a gambling concern will never negatively affect your account standing or result in unsolicited disclosure to third parties
rr111 reviews and updates its responsible gaming tools and policies on a regular basis to ensure they remain effective and aligned with best practices. This page was last reviewed in January 2026. We are committed to being a platform that Bangladeshi players can trust — not just to deliver great games, but to look after the wellbeing of every person who plays with us.
Play Responsibly — and Enjoy Every Moment
rr111 gives you all the tools you need to keep gambling fun and in control. When you are ready to play, explore our full range of games and betting options — remember: set your limits, stick to your budget, and play smart. 18+ only.