Terms & Conditions – rr111 Platform Rules

1. Acceptance of Terms

By accessing the rr111 website, creating a player account, depositing funds, or placing any bet or wager, you unconditionally accept and agree to be legally bound by these Terms & Conditions in their entirety. These Terms form the complete and exclusive agreement between you and rr111 regarding your use of the platform and supersede any prior communications, representations, or agreements, whether oral or written.

If you are using the rr111 platform on behalf of another person or organisation, you represent and warrant that you have the authority to bind that party to these Terms, and references to "you" in this document include both you individually and that party.

rr111 may update or revise these Terms at any time at its sole discretion. The most current version of the Terms will always be available at rr111.app/terms-conditions. Your continued use of the platform following any update constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for any changes. If you do not accept any amended Terms, you must stop using the platform immediately and request account closure by contacting support.

2. Eligibility and Age Restriction

Use of the rr111 platform is strictly restricted to adults. You must be at least 18 years of age to register an account, deposit funds, or place any wager on rr111. This age restriction is absolute and applies without exception to all players regardless of the game type, stake level, or payment method used.

2.1 Age Verification

rr111 reserves the right to request documentary proof of age from any player at any time. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority. Where age verification is requested, all platform activity — including deposits, withdrawals, and wagering — may be suspended pending successful verification. Any winnings accrued during an unverified period may be withheld if the player is subsequently found to be under 18 years of age.

2.2 Single Account Policy

Each individual player is permitted to hold only one active rr111 account. Registering or attempting to register multiple accounts — whether under the same name, the same mobile number, the same payment method, or the same device — is strictly prohibited and constitutes grounds for immediate suspension of all associated accounts and forfeiture of all balances therein.

2.3 Geographic Eligibility

rr111 is operated and marketed specifically for players located in Bangladesh. By registering an account, you confirm that you are physically located in Bangladesh at the time of registration and that your use of the platform does not violate any law or regulation applicable to you in your jurisdiction. rr111 does not accept registrations from jurisdictions where online gambling is explicitly prohibited by law.

3. Account Registration and Security

To access the full range of features on the rr111 platform — including live casino tables, cricket betting markets, slot games, and payment services — you must create a registered player account. Registration is free of charge and requires you to provide accurate, complete, and current personal information including your full legal name, date of birth, and a valid mobile number registered in Bangladesh.

3.1 Accuracy of Information

You are required to provide truthful and accurate information at the point of registration and to keep that information up to date throughout the lifetime of your account. Providing false, misleading, or incomplete information — including a false date of birth — is a material breach of these Terms and will result in immediate account suspension and forfeiture of any funds held in the account.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your rr111 account credentials, including your username and password. You must not share your login details with any third party under any circumstances. rr111 will never ask for your password via email, SMS, or any unsolicited communication. If you believe your account credentials have been compromised, you must notify rr111 immediately at [email protected]. rr111 accepts no liability for any losses incurred as a result of unauthorised access to your account where you have failed to adequately protect your credentials.

3.3 Account Activity

Your rr111 account is for your personal use only. You must not allow any other person to use your account to place bets or access the platform. Accounts must not be used for commercial purposes, and any systematic or professional use of the platform — including the use of betting software, bots, or automated tools — is strictly prohibited and will result in account suspension.

rr111 reserves the right to close accounts that have been inactive for a period of 12 consecutive months. Prior to closure, an email notice will be sent to the registered address. Any remaining balance will be processed for withdrawal to the registered payment method on file within 14 business days of the closure notice.

4. Deposits and Withdrawals

rr111 supports a range of payment methods tailored to the Bangladeshi market, including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All deposit and withdrawal transactions are processed over SSL-encrypted connections.

4.1 Minimum and Maximum Deposits

The minimum deposit on rr111 is ৳200 per transaction. Maximum deposit limits vary by payment method and account tier. Players may view their current applicable limits within their account dashboard. rr111 reserves the right to adjust these limits at any time in accordance with its risk management and payment processor policies.

4.2 Withdrawal Processing

Withdrawal requests submitted via bKash, Nagad, or Rocket are typically processed within the same business day, subject to identity verification and fraud screening. Bank transfer withdrawals may take 1–3 business days to clear depending on the receiving institution. rr111 does not charge processing fees on standard withdrawals, but your payment provider may apply their own transaction fees.

4.3 Withdrawal Conditions

Before any withdrawal can be processed, players must have completed all applicable wagering requirements associated with any bonuses credited to their account. Withdrawals may also be delayed or declined where rr111's compliance team has identified unusual account activity or where additional verification documents have been requested and not yet provided. rr111 reserves the right to conduct enhanced due diligence on withdrawal requests above ৳50,000.

4.4 Own-Funds Policy

You may only deposit funds from payment methods that are registered in your own name. Third-party deposits — where the deposit source belongs to a different individual — are strictly prohibited. Any funds deposited from a third-party source may be seized and the account suspended pending investigation. rr111 is not responsible for any losses arising from third-party payment disputes.

5. Bonuses and Promotions

rr111 offers various promotional bonuses to new and existing players, including welcome bonuses, deposit match bonuses, free spins, and cricket betting cashback offers. All bonuses are subject to specific terms and conditions that will be stated clearly at the point of offer. In the event of any conflict between the general Terms & Conditions and the specific bonus terms, the specific bonus terms take precedence for that promotion.

5.1 Wagering Requirements

Unless stated otherwise, all bonuses credited to a rr111 account are subject to a wagering requirement before they may be withdrawn as cash. The applicable wagering multiplier will be specified in the promotion details. Wagering requirements must be met within the time limit stated for the relevant promotion. Failure to meet requirements within the specified window will result in the bonus and any associated winnings being forfeited.

5.2 Bonus Abuse

Players who are found to be exploiting promotional offers — including through the use of multiple accounts, coordinated play with other players, or staking patterns designed to minimise risk while meeting wagering requirements — will have their bonus voided and may have their account permanently suspended. rr111 employs automated monitoring systems to detect bonus abuse patterns.

5.3 Promotional Changes

rr111 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. rr111 is not responsible for any failure of a player to receive promotional communications due to spam filters, incorrect registered contact details, or mobile network delivery issues.

6. Prohibited Conduct

Players are required to use the rr111 platform in a lawful, honest, and respectful manner at all times. The following conduct is strictly prohibited and will result in immediate account suspension, forfeiture of funds, and, where applicable, referral to relevant authorities:

• 6.1 Registering more than one account, or assisting another person in creating a duplicate account
• 6.2 Providing false personal information during registration or verification processes
• 6.3 Using automated software, bots, scripts, or any other technology to interact with the platform in a non-human manner
• 6.4 Exploiting software bugs, glitches, or errors in the platform's favour — players who discover such issues must report them immediately to [email protected]
• 6.5 Engaging in match-fixing, collusion, or any form of coordinated play designed to manipulate game or sports betting outcomes
• 6.6 Depositing funds derived from illegal activity, or using the rr111 platform for any money-laundering purpose
• 6.7 Attempting to access or interfere with the accounts of other players
• 6.8 Harassing, threatening, or abusing rr111 support staff or other platform users
• 6.9 Using the platform if you are under 18 years of age
• 6.10 Attempting to circumvent any responsible gaming tool, including self-exclusion or deposit limit settings, by creating a new account

rr111 reserves the right to determine, in its sole discretion, what constitutes prohibited conduct in cases not explicitly listed above. The platform's decision on such matters is final and binding.

7. Account Suspension and Closure

rr111 reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice if it has reasonable grounds to believe that the player has breached any provision of these Terms & Conditions, has engaged in prohibited conduct, or if continued operation of the account poses a risk to the integrity of the platform or to other players.

7.1 Suspension Procedure

Upon account suspension, the player will be notified by email at their registered address within 24 hours of the action being taken. The notification will state the reason for suspension where it is lawful and appropriate to do so. During the suspension period, the player's account balance will be frozen and no deposits, withdrawals, or wagers may be processed.

7.2 Right of Appeal

Players who believe their account has been incorrectly suspended have the right to appeal the decision by contacting [email protected] within 14 days of receiving the suspension notice. rr111 will review all appeals in good faith and respond within 5 business days. The outcome of an appeal will be communicated in writing to the player's registered email address.

7.3 Voluntary Closure

Players may request to close their rr111 account at any time by contacting support. Voluntary account closure requests will be processed within 3 business days. Any remaining balance at the time of closure will be returned to the player's registered payment method, subject to identity verification and the satisfaction of any outstanding wagering requirements. Players who are closing their account for responsible gaming reasons — including concerns about problem gambling — are encouraged to request self-exclusion rather than full closure, as self-exclusion provides additional protections.

7.4 Self-Exclusion

rr111 offers formal self-exclusion to any player who feels that their gambling is no longer under their control. Self-exclusion requests are processed immediately and result in the player being blocked from accessing the platform for the duration of the exclusion period. During self-exclusion, rr111 will use all reasonable efforts to enforce the exclusion, including declining any attempts to re-register using matching personal details. For full details, see the Responsible Gaming page.

8. Limitation of Liability

To the maximum extent permitted by applicable law, rr111 and its affiliates, officers, employees, agents, and service providers shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruption.

8.1 Platform Availability

rr111 strives to maintain 24/7 platform availability but does not warrant that the platform will be uninterrupted, error-free, or free from technical faults at all times. Scheduled maintenance, unplanned outages, or third-party service disruptions may affect platform availability. rr111 is not liable for any losses arising from periods of platform unavailability, whether or not notice was given in advance.

8.2 Third-Party Game Providers

Games offered on the rr111 platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While rr111 takes all reasonable steps to ensure these providers maintain their own standards of fairness and availability, rr111 is not responsible for errors, interruptions, or malfunctions originating from third-party game software. In the event of a game malfunction that affects a bet outcome, rr111's dispute resolution process will apply.

8.3 Internet and Device Connectivity

rr111 is not responsible for any loss or delay resulting from your internet connection, mobile network quality, or device performance. In Bangladesh, mobile internet performance may vary by region — from Dhaka and Chittagong where 4G connectivity is strong, to more rural areas where connections may be less stable. Players are responsible for maintaining a sufficient internet connection when placing live bets or interacting with live casino tables.

8.4 Maximum Liability

Where rr111 is found liable to a player under any circumstance, rr111's maximum liability is limited to the total value of deposits made by that player in the 30 calendar days immediately preceding the event giving rise to the claim. This cap applies regardless of the nature of the claim — whether contractual, tortious, or otherwise.